Refund Policy
Last updated: October 25, 2026
We want you to be happy with SellWinners. Our Free plan lets you try the web app before you pay: shop search and each shop's Meta ad library. The API, the MCP server and the other datasets are on paid plans.
Cancelling
You can cancel a paid plan at any time from Billing in your dashboard. You keep your plan until the end of the period you've paid for, and you won't be charged again. We don't provide partial refunds for unused time or unused credits.
When we refund
- You were charged by mistake, for example a duplicate charge.
- The Service was unavailable for an extended period that we caused, and you couldn't use your plan.
- You upgraded by accident and haven't used the higher plan's extra credits.
Contact us within 14 days of the charge and we'll review your request quickly. Approved refunds go back to your original payment method through Stripe, usually within 5-10 business days.
No refund is issued for an account blocked or closed for breaking our Terms of Service, for example for automated access to the website: its subscription stops renewing and ends with the period already paid for, and unused time and credits are not refunded.
How to ask
Email support@sellwinners.com from your account email with the date of the charge and a short explanation.